App: BilHece
Developer / data controller: Cengizhan Recep ÇEKMEZ (Ceng Games)
Contact: playcenggames@gmail.com
Last updated: 22 July 2026
You can permanently delete your BilHece account and associated data from within the app. If the app is unavailable, you can submit a deletion request using the email pathway on this page. Deletion cannot be undone.
Fastest method: delete in the app
- Open BilHece.
- Open Profile from the bottom navigation.
- Open My Account for a linked account or Save Progress for an anonymous/guest account.
- Go to Delete Account and tap Delete account.
- Read the data-deletion and subscription warning, then confirm Delete.
- If the account is linked to Google or Apple, reauthenticate with the same provider. Revoking Apple authorization is also part of the Apple-linked flow.
When deletion starts, BilHece fences new account activity and removes the app account and linkable data from the server. RevenueCat customer-record deletion is started through a durable server job and automatically retried after temporary provider failures.
Inactive anonymous/guest accounts
An anonymous/guest account that has not been linked to Google or Apple is automatically deleted with its progress after 180 days without verifiable server or Firebase Authentication activity. This is permanent. Offline-only use may not create server activity; link the account to Google or Apple, or open it online before the period expires, if you need long-term progress retention.
If the app is unavailable
Use this link to email the request:
Send a BilHece Account Deletion Request
Include only:
- A statement that you want the BilHece account and associated data deleted,
- The public BilHece player name, if known,
- Whether you used Android or iOS,
- Whether the account was linked to Google/Apple or was anonymous/guest,
- Approximately when the account was last used.
Where possible, send the request from the Google/Apple email address linked to BilHece. Only necessary and proportionate additional verification may be requested to protect the account and other users’ data. Because an anonymous account has no verifiable email, in-app deletion is the safest method while the app remains accessible. If it is not accessible, support will explain secure options for matching the account with the least data.
A public player name, platform, or approximate last-use date is not proof of account ownership by itself. For a linked account, you may be asked to reply with the request number from the account’s verified email address. If an inaccessible anonymous account cannot be verified safely, deletion cannot proceed because doing so could delete another person’s account.
Never email: A password, one-time verification code, Apple/Google/Firebase access token, full identity-document copy, full card number, or full store receipt. You do not need to give a reason for deletion.
You do not need to reinstall the app or create another account to complete a web/email deletion request.
Data deleted
Subject to the limited retention exceptions below, deletion removes or anonymizes:
- The Firebase Authentication account and BilHece profile,
- Email/display name and Google/Apple link,
- Player name and public-profile association,
- Progress, scores, XP, level, streaks, and quests,
- Coins, inventory, avatars/frames, and BilHece entitlements,
- Friends, requests, blocks, invitations, and presence links,
- Leaderboard and personally linked score records,
- Notification installation and push-token associations,
- Personally linked rewarded-ad and player-report records,
- A provider-side request to delete the RevenueCat customer record.
In the in-app Apple-linked deletion flow, Apple authorization is also revoked using valid Apple information obtained during reauthentication. If no valid Apple access/refresh token or authorization code is available for an email request, BilHece server-data deletion still proceeds; you will be directed to remove the Apple link separately on iPhone/iPad through Settings > Apple Account > Sign in with Apple > BilHece > Delete/Stop Using. Google/Apple’s independent store, payment, or account records are not automatically deleted when the BilHece account is deleted; manage those records through the provider’s account tools.
Records that may be retained in limited form
- In a terminated Duel, the public identity is replaced with a random “Deleted Player” identity. A restricted internal participant record may remain only for the Duel’s remaining retention period, up to 60 days, to preserve result integrity.
- Limited transaction records may remain for purchases, refunds, disputes, mandatory financial/legal duties, and fraud prevention. Owner UID is removed from the purchase anti-replay claim; a one-way transaction key and minimal fraud state may remain as long as needed to prevent the same transaction from granting Coins/entitlements again.
- A limited residual copy in a technical log or backup may remain with restricted access until the ordinary overwrite/backup lifecycle or mandatory legal period ends and is not used for another purpose.
- Firebase Analytics operates only with the separate Usage Analytics choice and is not linked to Firebase UID. Account deletion resets the on-device Analytics instance; historical events or aggregate reports that cannot be linked to a particular account may remain.
- The RevenueCat deletion job is retained for retry until provider deletion succeeds and is then removed.
See the BilHece Privacy Policy for more retention details.
Active subscriptions
Deleting the BilHece account or app does not automatically cancel an App Store or Google Play subscription. To stop renewal, separately use:
- Settings > Apple Account > Subscriptions on iPhone/iPad, or
- Google Play > Profile > Payments & subscriptions > Subscriptions on Android.
Cancelling a subscription is not a precondition to submitting an account-deletion request. If it is not cancelled, the store may continue renewal under its rules.
Timing
In-app deletion starts immediately; secure cleanup and third-party provider deletion may continue asynchronously in the background. Email requests are answered within applicable legal periods. KVKK requests are generally resolved within 30 days; where GDPR/UK GDPR applies, generally within one month. The user is informed if complexity, verification, or a lawful extension applies.
To request correction or deletion of particular data without deleting the entire account, email the same address with the subject “BilHece Data Request.”
Contact
Cengizhan Recep ÇEKMEZ (Ceng Games)
Email: playcenggames@gmail.com
Address: Cevizli Neighborhood, Zühal Avenue, A Commercial Block Building, No. 46/50, Maltepe, Istanbul, Türkiye